I am Head of User Experience at UK company Kings Court Trust, a fast-growing and leading provider of estate administration services.
User experience (‘UX’) is, ultimately, a user’s interaction with software, apps, websites and services. But more than that; it’s a process and methodology. My role is to help achieve delightful UX for Kings Court Trust’s customers and partners.
Introducing the UX process to agile software development means (a) faster development times and less back-tracking, which means reduced costs, and (b) – most importantly – delightful end products, which means happier users and, consequently, a stronger business.
‘Delight’ comes from simple, elegant products built around users, in the context of business and technical requirements.
In the complex legal services market, that’s a fantastic challenge, and one that’s often breaking new ground.
My role is not limited to software; it is my job to be the voice of the user across the business, and I am involved in marketing, customer documentation and service delivery.
I consider myself incredibly lucky to be doing what I love, and to be doing so for an exciting, user-focused business.
Role and experience
My role encompasses the full spectrum UX process, from user research to designing a final user interface.
My experience includes running in-context and online usability testing sessions, developing personas and red routes, card-sorting and other information architecture techniques, running user workshops and developing user flows. I am a firm believer in thorough research and letting evidence from users do the talking.
I have a passion for the creative elements of UX. My experience includes paper prototyping, wireframing, interactive prototyping, graphic design, user interface design and front-end coding.
I enjoy working closely with development teams as part of an agile process.
I am also heavily involved in service delivery, marketing, graphic design, documentation design, copywriting and branding. I was responsible for sales and marketing at The Law Wizard (see below).
From 2014-2016 I was a freelance user experience consultant.
From 2011-2014 I was co-founder and director of The Law Wizard, a startup which I helped to grow from incubator stage through to sale of the business in June 2014. We built the UK’s most powerful and intuitive consumer-facing online probate system, Probate Wizard. We served consumers directly and worked with law firms, winning an award or two along the way.
I’m not a lawyer, but I used to be one. I was a private client solicitor in Yorkshire until 2010, when I handed in my notice to pursue my passion for UX.
Away from UX I run the coffee website Cosy Coffee Shops (around 1.5 million hits and counting), write songs, sing, play guitar and piano, run a bit (5k and 10k mainly), play football, cook, bake and enjoy real ale.
I live in York with my wife Abi, an illustrator, and baby daughter Lottie.